How to unblock a Google account – solving problems with blocked ad campaigns

Google blocks ad campaigns for a variety of reasons, which is important to understand to avoid or resolve such situations

1. Unreliable payment methods and payment issues – Repeated payment issues can make a campaign and account look untrustworthy, which puts you at risk of being blocked.
2. Violation of advertising rules
   • Use of inappropriate content such as false or misleading information, dangerous goods or services, adult content, inappropriate or offensive content, counterfeit goods, or copyright infringement.
   • Spamming or frequently changing the same ads, aggressive tactics.
3. Quality of advertising materials and landing pages
   • Poor quality of ads, including low quality content, grammatical errors, or incorrect target audience.
   • Poor quality landing pages with high bounce rates, poor loading times, or insufficient privacy policy requirements.

To avoid campaign blocking, it is important to carefully study and follow Google’s rules, monitor the pages your campaigns lead to, use appropriate keywords, analyze your campaigns and user behavior, and monitor trends and adjust your strategies accordingly

What to do if your advertising campaigns are blocked by Google

If your Google campaigns are blocked, follow these steps to resolve the issue

1. Check the notification in your account dashboard – If your Google Ads account is blocked, you will see a notification in your account dashboard.
2. Submit an account review request – Click on “Contact us” to submit an account review request. Fill out the request form accurately with your contact information and a detailed description of the issue.
3. Wait for a response from the Google Ads support team – Usually, a response comes within a few business days. The response may contain recommendations on how to resolve the issue or actions required to restore access to your account.

In case of blocking due to policy violations, you may need to make changes to your campaigns, such as removing certain ads, keywords, or adjusting campaign settings to comply with Google Ads policies. Before resubmitting a campaign for review after making adjustments, first identify the reason for the block by checking the email or contacting Google Ads Support 1. If your campaign is rejected again, consider appealing the decision with evidence that your campaign does not violate Google’s rules

How to communicate with Google support

When the need arises to communicate with Google support, users have several options for contacting them

• Contacting Google One Experts
  • Chat, phone calls, or email are available to Google One members.
  • Ability to choose the language of communication through the “Language Selector” in the app or on the website.
  • You can check the response time for each type of communication.
  • Previous conversations with Google experts can be viewed within the last 60 days.
• Google Ads contacts
  • The phone line is available Monday through Friday from 9:00 a.m. to 5:00 p.m. at 0-800-503-209.
  • To get help, you need to provide your customer ID, which can be found in your account.
  • The “Contact Us” form on the Google Ads help page allows you to get a response by email or a call to your mobile phone, if specified.
• Other ways to contact us
  • On the Google search page, you can find the “Submit a review” option, although it may take longer to get a response.
  • Google My Business is useful for confirming or editing a business profile or placing a marker on a map.
  • The review form can be used to find ways to contact Google support in Google Search Console.
  • Users can ask questions on Google product forums, where questions can be answered not only by Google representatives but also by other users.

Checklist for checking website and data in Google Merchant Center

Before launching or resolving disputes in Google Merchant Center, it is important to conduct a thorough check of your website and data. Here’s a checklist of the main elements to look for

1. Make sure all products in the feed are marked as “in stock” and ready to ship.
2. The site must have a correct responsive or mobile version, a paid SSL certificate installed, and an XML sitemap added to the Search Console.
3. All pages accessible from the menu must have up-to-date translations and not contain empty categories or static pages.

For effective moderation in the Merchant Center, it is necessary to ensure that

• Meta tags on the site correspond to the language of the site version, and products that are not available are marked as “out of stock”.
• All the data on the contact page corresponds to the data in Google Merchant Center, and the information about delivery and payment is the same in all language versions.
• It is important to have separate pages for Privacy Policy, Terms and Conditions, and Returns and Exchanges, which clearly describe the terms of returning goods and exchange procedures.

These steps will help to ensure successful moderation and prevent your Google Merchant Center account from being blocked.